Donation Refunds
While donations are generally non-refundable, we process refunds in specific cases:
- Duplicate transactions or technical errors
- Incorrect amount transferred
- Unauthorized transactions
- Processing errors by payment gateway
Refund Process
- Contact us at dogitoriumngo@gmail.com within 7 days of the transaction
- Provide transaction ID and reason for refund
- Include screenshot of payment confirmation if available
- Refunds processed within 7-10 working days
- Amount credited to original payment method
Note: All refund requests are reviewed on a case-by-case basis. We reserve the right to accept or deny refund requests based on the circumstances and validity of the request.